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Added: August 3, 2006
Article rating: 4 (of 5) - 7 votes

Astonish Your Customers With These Customer Service Tips

Customer service today is getting worse. Win customers over and you build your business for life. Proven by the leader in the industry - Nordstrom's. Nordstrom's customer service keeps improving and they continue to drive others out of business because of it. ... full article
 
Added: August 3, 2006
Article rating: 4.27 (of 5) - 63 votes

5 Things NOT To Do With Upset Customers

A couple of months ago I had a small kitchen fire in my home. All is well now, but for a few days my family and I camped out in a hotel room and once we returned home we had no oven (it was destroyed in the fire) so we were forced to eat every meal out for several days. ... full article
 
Added: August 3, 2006
Article rating: 3.89 (of 5) - 19 votes

Reasons To Follow-Up With Prospects

Each time you contact someone, you learn a little more about what they do, their hobbies, interests and other personal information. You should be making note of everything that is important to that customer. ... full article
 
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