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Added: March 2, 2009
Article rating: 4 (of 5) - 1 votes

Customer Service Doesn't Equal Accessibility

For 30 years we have been taught, as REALTORS we must be there for our clients. I hear it all the time from Agents across North America; "I want to be there for my clients." What does 'be there' mean? Does 'be there' mean we are available 24 hours, 7 days a week for our clients? Does it mean that we miss soccer games, tee ball games, and piano recitals? For many Agents that is exactly what it means. Many of us equate access with service. ... full article
Added: December 18, 2008
Article rating: 3.33 (of 5) - 3 votes

Real Estate Customer Relationships Perspective

It's recognized that a company's success is based not only on financial measures which, although important, are not indicative of customer, employee, or quality problems or opportunities. Besides costs and revenue, businesses looking for long-term profitability have to take into consideration customer relationships, employee skills and collaboration items. ... full article
Added: December 2, 2008
Article rating: 3 (of 5) - 1 votes

Do Your Real Estate Buyer Clients Cheat on You?

Working with real estate buyers can be fun. Looking at homes, mapping out which house is closest for commuting, pointing out where their furniture will look best... But it's not all fun and games. Working with real estate buyers can also mean a lot of work and without a signed agreement that commands a certain amount of loyalty. A real estate buyer can easily change agents without thinking much about it if there is no contract in place. Are you in danger of losing your real estate buyer clients? ... full article
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