The first reaction to customer complaint is a negative one. No matter how much you’ve tried, some of them will not be satisfied. But you should try and see customer complaints in a positive light. Complaining clients are clients who care about getting better service. They want to keep working with you. Therefore, instead of seeing complains as a blow to yourself or your business, try and see them as valuable feed-back.

This article will discuss why it’s important to encourage and listen to customers complains and how can you actively help them do it. ... full article

Everyone knows that it takes more time and money (two to 40 times as much) to find a new client than to keep and do business with an old one. Especially in real estate, where customers make purchases only every few years, and the leads generation process is very expensive . Old, satisfied clients are also the greatest source for referrals, and the word of the mouth is the most effcient method to acquire new leads and prospects.. So how do you attract and maintain loyalty? ... full article

Making a fabulous impression on people opens doors for your business, personal, and career endeavors. People like charming people who make them feel comfortable. So, making a fantastic impression helps you get where you want to go.
The basic rule to make a great impression is this: Humans crave to be around people who seem similar to themselves. ... full article